1. Have information about the organization (including programs and services provided on behalf of the client organization), its staff and its staff’s qualifications and any contractual relationships.

2. Decline participation or disenroll from programs and services offered by the organization.

3. Know which staff members are responsible for managing Health Management services and from whom to request a change

4. Be supported by the organization to make health care decisions interactively with their practitioners.

5. Be informed of all disease management-related treatment options included or mentioned in clinical guidelines, even if a treatment is not covered and to discuss these with treating practitioners.

6. Have personal identifiable data and medical information kept confidential; know what entities have access to their information; know procedures used by the organization to ensure security, privacy and confidentiality.

7. Be treated courteously and respectfully by the organization’s staff.

8. Communicate complaints to the organization and receive instructions on how to use the complaint process, including knowing the organization’s standards of timeliness for responding to and resolving issues of quality and complaints.

9. Receive understandable information.

1. Follow care advice offered by the organization.

2. Provide the organization with information necessary to carry out its services

3. Notify the organization and the treating practitioner if the patient decides to disenroll from the program.